There are 3 different reasons you may need a refund and the timeframe you will receive your refund may differ due to the original payment method chosen for the original order.

-Returns: A refund will only be processed after your product has been received and inspected at our warehouse. Once your item has been inspected, the refund process is dependent on the order’s original payment method.

- Cancellations: If items have been cancelled from your order due to an inventory error we’ll notify you via email & issue a refund.

- Failed Delivery or Expired Collection: If we are unable to deliver your order, or you don’t collect from a pickup point within 7 days, we will cancel the order and return it to the warehouse. Once the items have been received back at the warehouse we’ll issue you with a refund.

If you paid with Payfast, Snapscan or Ozow we’ll request your banking details so we can transfer the money into your account. It will take 2 days to process the refund and up to 5 days for it to reflect in your account

If you paid with Credit/Debit card, Mobicred, eBucks, Payflex or Wallet funds we’ll transfer the money directly back to that account. It will take up to 5 days to reflect in your account.

A product is on hold when the last available item is reserved in another customer's cart.

If that customer checks out, the product will move to sold out. If not, the item will become available again after approximately 30 minutes.

If you add the product to your Waitlist you will be notified by email if the product becomes available again

Your order doesn't meet the terms & conditions of the promotion

Promotional codes have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date. Terms & conditions will be issues on the email sent to you or on the offers page.

There is a better offer which has been auto-applied to your cart

We always want our customers to get the best deal. If we are running an offer where a discount is greater than what you would get with the promo code, the system will automatically apply the promotion of greater value/benefit to you.

You have already applied a promotion to your cart

You may only apply one promo code per checkout.

The code was for a specific user

Some promo codes are locked to a user. Please check that the account you are logged in to is the same account that the promo code was sent to.

For more information on promotional codes see our Terms and Conditions.

1. Log into your Superbalist Account.
2. Go to Returns & Exchanges and enter the order number for the item(s) you want to return. On App select Log a Return or Exchange and choose Select an order from recent purchases or Scan the QR on the box.
3. Choose the item(s) you want to return by ticking the box(es)
4. Select a reason from the drop down list which is best suited for returning the item(s).
5. Select whether you would prefer an exchange for a different size or a refund for each item selected.
6. Where applicable you may be requested to add a photo and complete any additional comments on the reason for your return.
7. Choose your method to return by selecting Collection or Drop-off. If choosing Collection you can choose from your Address list or add a new address, before selecting a collection date.
8. Select Submit your return.
9. Tick the box to accept the returns policy.

Superbalist offers delivery to your home or office anywhere in South Africa, or collection at one of Takealot’s Pick Up Points.

Delivery options & estimated date will be presented to you in checkout based on your delivery address, the location of the stock, and the availability with our couriers. 

Orders containing heavy goods are delivered by a two-man team at a R299 surcharge per order.

 

Standard delivery
Main Centre: 2 to 4 working days
Regional: 2 to 6 working days 
Remote: 3 to 10 working days

Order under R650: R75 | Order R650 or more: FREE

Standard collection from 80+ Takealot Pickup Points
Ready to collect within 2 to 6 working days

Order under R650: R35 | Order R650 or more: FREE

Same day delivery
Main Centre - JHB, CPT, PTA only
Delivery between 3pm and 7pm

R95

Same day collection 

Main Centre - JHB, CPT, PTA only

R60

Next work day delivery
Main Centre - JHB, CPT, PTA only
Delivery between 8am and 7pm

Order under R650: R90 | Order R650 or more: R75

Next Day collection (includes Saturday)

Main Centre - JHB, CPT, PTA only

Order under R650: R45 | Order R650 or more: R35

Saturday/ Sunday delivery
Main Centre - JHB, CPT, PTA only
Between 11am and 7pm

Order under R650: R90 | Order R650 or more: R60

NOTE:

• Takealot Pickup Points opening hours vary. Hours will be confirmed in checkout and on your Ready to Collect email.
• If you qualify for Cash on Delivery a non-refundable service fee will apply, payable on delivery in addition to your order total.

Superbalist reserves the right to amend delivery costs at any time. All changes will be disclosed here.

 

Payment can be made by:

• Credit card: VISA & Mastercard
• Debit card: VISA & Mastercard (must be 3D Secure enabled)
• Apple Pay
• Payflex
• PayJustNow
• RCS
• SnapScan
• Instant EFT through Payfast or OZOW
• eBucks
• Mobicred
• Cash on Delivery (subject to availability)
• Wallet Funds

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history. 

*Note that Cash On Delivery carries a service fee.

We'll email you whenever the status of your order changes.

You can also track your order by navigating to My Orders (under the My Account section of our website). Here you’ll see a history of your purchases, estimated shipping times and the current status of pending orders.

Unfortunately, our customer care team doesn't have the possibility to speed up the delivery or give you more information than already provided via the tracking link.

Our website never closes – you are free to purchase 24 hours a day, 365 days a year.

If you have a query you can reach out to us through the Contact Us form. Our agents will get back to you within 24 hours. 

If you would like to speak to an agent, our Customer Service team are available at the following times:

Monday-Friday: 08:00 to 17:00

Public Holidays*: 10:00 to 13:00 

*We are open on public holidays, with the exception of Christmas Day and New Year's Day.